Managed IT Services in Indiana
Managed IT services bring everyday support, monitoring, maintenance, security, and technology planning into one ongoing plan. Covergent Technologies keeps your systems running and your people supported from our Terre Haute base, serving Wabash Valley businesses since 2006.
What Are Managed IT Services?
Think of us as your outsourced IT department.
Our structured managed IT services combine daily support, preventative maintenance, security oversight, and long-term planning into one clear program.
Instead of calling someone only when something breaks, you get:
- Ongoing IT monitoring and maintenance
- Preventive IT management
- IT helpdesk services
- Responsive 24/7 IT support
- Technology guidance from a dedicated team
If your IT feels reactive, slow, or unclear, it’s time for a reset. We help resolve recurring problems and reduce how often they interrupt your team.
- Managed IT Pro
The Network Hardware Your Business Needs Is Included
Covergent’s Managed IT Pro plan combines proactive IT management and support with an added benefit designed to make maintaining your technology easier. Commit to a two-year Managed IT Pro agreement and receive qualifying firewalls, network switches, and wireless access points at no additional hardware cost.
Your Network Essentials, Included
Firewalls
Help protect your network and provide a secure foundation for your business.
Network Switches
Keep your people, devices, and critical business systems reliably connected.
Wireless Access Points
Give your team dependable wireless connectivity throughout your workplace.
No Upfront Hardware Investment. Ongoing Warranty Coverage.
Managed IT Pro
Two-Year Agreement
Included equipment remains covered by warranty while your Managed IT Pro agreement is active. Your quote confirms the seats, services, and qualifying equipment covered. Our network infrastructure services support the connections behind your workday.
Managed IT Pro starts at $135 per seat with a two-year agreement. The plan combines ongoing IT management and support with qualifying network hardware.
- What’s Included
What’s Included in
Our Managed IT Program
Our outsourced IT support gives your team someone to call and keeps essential maintenance moving between support requests.
Helpdesk and User Support
IT helpdesk services for everyday issues. Password resets. Software errors. Connectivity problems.
24/7 Monitoring
Continuous IT monitoring and maintenance to detect and address issues early.
Preventive Maintenance
Routine updates, patch management, and system health checks keep your systems maintained.
Integrated Security
Layered protection is built into your support plan. We connect updates and device management with our cybersecurity services, so everyday support and security work together.
Backup and Recovery
Data protection is planned around the information your business needs to recover. Our cloud backup and Microsoft 365 management can support the systems your people use every day.
Vendor Coordination
We handle communication with internet providers, phone vendors, and software platforms so you don’t have to. When a problem involves more than one provider, we help work through the issue across those services.
The Difference Between Reactive and Proactive IT
Drag the table to the left to see all.
Reactive IT support
Proactive IT support
Problems are fixed after they disrupt operations
Issues are identified before they interrupt work
Support is requested only when something breaks
Continuous monitoring and maintenance help catch problems early
Inconsistent costs from emergency fixes
Predictable monthly pricing
Limited visibility into system health
Ongoing reporting and system reviews
Short-term fixes
IT management focused on long-term stability
You get help when something goes wrong and ongoing care between support requests.
16 Questions You Need to Ask When Evaluating a New IT Provider
This free eBook outlines 16 questions to ask when comparing IT providers, from onboarding and escalation to reporting, security, and disaster recovery. It’s a practical guide for choosing a provider with clear processes and long-term support.
Who Benefits Most From Managed IT?
Our managed IT services are ideal for:
- Small and mid-sized businesses without internal IT staff
- Growing organizations that need more consistent support
- Teams frustrated with reactive break/fix support
- Companies wanting predictable IT expenses
If you’re constantly reacting to tech issues, this model changes that.
Managed IT vs Co-Managed IT
Fully managed IT
Choose fully managed IT when you need us to handle day-to-day technology as your outsourced department. Your employees get support while we take care of monitoring, maintenance, and the systems behind their work.
Co-managed IT
Choose co-managed IT when you have internal IT staff who need extra capacity or help with specific responsibilities. We can support employee requests, updates, monitoring, or planning alongside your team. We work through who handles what before support begins, so responsibilities are clear.
Managed IT by Industry
Why Businesses Choose Covergent
Local Accountability
We’re based in Terre Haute. You can reach us. We provide 24/7 IT support and monitoring, with in-person assistance when needed. We confirm onsite availability for your address. Explore support in Indianapolis, Evansville, Bloomington, Terre Haute, Champaign.
Fast Resolution
Our average issue resolution time is around 38 minutes. Individual issues take different amounts of time; this is not a guaranteed turnaround.
Long-Term Relationships
Over 99% client retention.
Clear Communication
We explain things simply and directly.
What Does Managed IT Cost?
We provide managed IT support with predictable monthly pricing.
Your quote reflects the people, systems, and responsibilities involved, including:
- Users, devices, and business applications
- Support needs and the work your internal IT team already handles
- Security, monitoring, backup, and recovery requirements
- Office locations and any onsite needs
- Qualifying hardware included through Managed IT Pro
- The service plan and agreement term
We review your current setup before recommending a plan. That gives us a clear view of recurring problems, initial improvements, and the support your team needs each month. Your quote identifies the services covered by the monthly plan. Managed IT Pro brings qualifying network hardware into that plan with a two-year agreement. We explain the recommended services and equipment before you choose, so you can compare the ongoing support with the work your business needs.
- Our Approach
Our Onboarding Process
Step 1 – IT Assessment
We evaluate your current systems, risks, and performance gaps.
Step 2 – Stabilization
We resolve urgent issues and address security needs.
Step 3 – Optimization
We put monitoring tools and documentation in place.
Step 4 – Ongoing Support
Monitoring, maintenance, and responsive assistance continue.
- Testimonials
What Our Clients Say
Funeral Home Director
Certified Public Accountant
- questions
Frequently Asked Questions
Do you have more questions?
Send us a message.
Do you replace internal IT staff?
Do you replace internal IT staff? We can serve as your full IT department or supplement your internal team. We’ll identify the support you need and work through who handles each responsibility.
Is 24/7 coverage included?
Is 24/7 coverage included? Yes. We provide 24/7 IT support and system monitoring. We’ll explain how to contact support after hours and how urgent issues are handled for your service.
Do you provide onsite support?
Do you provide onsite support? Yes. We offer in-person assistance when needed. Our team is based in Terre Haute, and we confirm onsite availability for your address and the work required.
How quickly do you respond to support requests?
How quickly do you respond to support requests? Call us to confirm response availability for your issue; existing clients should use their support contact. Our average issue resolution time is around 38 minutes. That measures time to resolve issues and does not establish a guaranteed first-reply or resolution time.
What industries do you support?
What industries do you support? We work with healthcare, manufacturing, professional services, construction, nonprofits, and other organizations. Explore our industry-specific IT support to see how we support different ways of working.
Call us or send a message today.
We’re ready when you are.
- contact us
Ready for Predictable IT?
If your current IT setup feels inconsistent or reactive, we can help. Let’s talk about managed IT support that keeps your systems maintained and your team working.